Return & Exchange
At SV Leather, we want you to be happy with your purchase. If you receive a product that is damaged, defective, or incorrect, please contact us and we will be happy to assist you.
1. Eligibility for Returns & Exchanges
You may request a return or exchange if:
- You received a damaged or defective product.
- You received the wrong product or color.
- The product received is significantly different from the product ordered.
To be eligible, the item must be unused, undamaged, and in its original condition and packaging, unless the issue is related to damage or a manufacturing defect.
2. Return & Exchange Timeframe
Please contact us within 7 days of receiving your order to request a return or exchange.
Requests submitted after this period may not be accepted.
3. Leather Variations
SV Leather products are made from genuine leather, which is a natural material. Small variations in:
- Color
- Texture
- Grain
- Wrinkles
- Natural marks
are normal characteristics of genuine leather and are not considered defects.
These natural variations make every leather product unique.
4. Items That Cannot Be Returned
Returns or exchanges may not be accepted for products that:
- Have been used or worn
- Have been intentionally damaged
- Have been washed or exposed to unsuitable chemicals
- Have been altered or modified
- Are missing original packaging or accessories
- Show signs of misuse or excessive wear
- Are returned after the eligible return period
5. How to Request a Return or Exchange
To request a return or exchange, please contact our customer support team.
Customer Support: 0303 7259588
Email: abdulhaqmalik80@gmail.com
Please provide:
- Your order number
- Your name
- Contact number
- Reason for the return or exchange
- Clear photos/videos of the product if it is damaged, defective, or incorrect
Our team will review your request and provide the next steps.
6. Damaged or Incorrect Products
If your order arrives damaged or you receive the wrong item, please contact us as soon as possible.
We may request photographs or a video showing the product and its packaging so that we can verify the issue.
If the issue is confirmed, SV Leather may offer an exchange, replacement, or other appropriate resolution, depending on the circumstances and product availability.
7. Exchange Policy
Exchanges are subject to product availability.
If the requested replacement is unavailable, we may offer an alternative product or another suitable resolution.
Any difference in product price may need to be paid or refunded, depending on the replacement selected.
8. Return Shipping
For approved returns or exchanges caused by an incorrect, damaged, or defective product, SV Leather will determine the appropriate return-shipping arrangement.
For returns requested for reasons other than a product defect or our error, return shipping costs may be the customer's responsibility.
9. Refunds
If a refund is approved, the refund amount and method will depend on the payment method used and the circumstances of the return.
Refunds will generally be processed after the returned product has been received and inspected.
Please allow reasonable processing time for the refund to reach you.
10. Order Cancellation
If you wish to cancel an order, please contact us as soon as possible.
Once an order has been dispatched or handed over to the courier, cancellation may no longer be possible and the order may need to follow our return process.
11. Contact SV Leather
For any questions regarding returns or exchanges, please contact:
SV Leather
Customer Support: 0303 7229588
Email: abdulhaqmalik80@gmail.com